Mixolube Shipping Policy
Effective Date: January 10, 2025

Welcome to Mixolube, your reliable partner for high-quality automotive fuel and related products. This Shipping Policy outlines our procedures for delivering your orders efficiently and safely. By purchasing through our website, www.mixolube.com, or directly in-store, you agree to the terms stated below.

1. Shipping Coverage

Mixolube offers shipping services across the United States, including the contiguous states and select outlying areas.

  • Standard Shipping: Available for small to medium-sized orders nationwide.
  • Bulk Fuel Deliveries: We provide specialized transport for large fuel orders, including delivery to commercial and industrial locations.

If you’re unsure about delivery availability in your area, please contact us at (989) 635-2353 or email info@mixolube.com.

2. Shipping Options

To accommodate various needs, we offer the following shipping options:

  • Standard Delivery: Ideal for small orders, typically delivered by courier services.
  • Expedited Shipping: For urgent orders, subject to additional charges.
  • Bulk Delivery Services: Designed for large fuel orders, delivered by certified tankers with strict safety protocols.

3. Shipping Costs

Shipping fees are determined based on:

  • Product Weight and Volume: Larger or heavier orders incur higher shipping costs.
  • Delivery Distance: Rates depend on the destination relative to our Marlette, Michigan location.
  • Special Handling: Orders requiring temperature-controlled or specialized handling may incur additional fees.

Shipping costs are clearly outlined at checkout and will be displayed before you confirm your purchase.

4. Order Processing Time

We strive to process and ship all orders promptly:

  • Orders placed before 3:00 PM EST on business days will be processed the same day.
  • Orders placed after this time or on weekends/holidays will be processed on the next business day.

Once processed, you will receive an Order Confirmation Email with details of your purchase and the expected delivery timeline.

5. Delivery Timeframes

The estimated delivery times vary by shipping method:

  • Standard Shipping: 3-7 business days.
  • Expedited Shipping: 1-3 business days.
  • Bulk Deliveries: 5-10 business days (subject to route availability and scheduling).

Delivery timelines may be affected by factors beyond our control, such as weather conditions or transportation delays.

6. Order Tracking

Mixolube provides tracking details for all orders.

  • Once your order has shipped, you will receive a tracking number via email.
  • You can monitor your shipment by visiting www.mixolube.com/track-order.

For further assistance, contact us at (989) 635-2353.

7. Delivery Requirements

To ensure a seamless delivery experience, please note the following:

  • Accurate Information: Ensure your shipping address is correct during checkout.
  • Delivery Access: For bulk deliveries, ensure the delivery site is accessible for large transport vehicles.
  • Recipient Presence: An authorized individual should be present to receive and inspect the shipment.

If the delivery cannot be completed due to incorrect information or access issues, re-delivery fees may apply.

8. Damaged or Missing Shipments

Your satisfaction is our priority. In the unlikely event of a damaged or missing shipment:

  • Inspect your package upon delivery.
  • Report any damages, shortages, or incorrect items to info@mixolube.com or call (989) 635-2353 within 48 hours.
  • Retain all packaging materials for inspection by our delivery team.

We will work to resolve the issue promptly, including replacement or refund options as necessary.

9. International Shipping

Currently, Mixolube does not offer international shipping. We serve customers exclusively within the United States.

10. Policy Updates

Mixolube reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to www.mixolube.com. We encourage you to review this policy periodically for the latest updates.

11. Contact Information

For questions or concerns regarding shipping, please reach out to us:

Thank You for Choosing Mixolube
We are committed to delivering your orders with care and efficiency. For more information on our products and services, visit www.mixolube.com.